Key responsibilities: • Provide after sales service support for key customers through telephone and email • Manage technical problems that are recorded and tracked within the internal system and liaise with R&D team for improvement and development • Continuously develop knowledge of all relevant products and services • Conduct field services in commissioning, maintenance work, fault diagnosis and repairs • Communicate with the management, sales team and customers to support the business development and complete jobs in a timely manner Skills and experiences required: • Permanent resident in Australia • Electrical Engineering, Renewable Engineering and or similar background • At least 3 years of technical support Ｏn solar related experience or similar • Excellent communications skills (Written and Verbal) in English and Mandarin • Excellent and professional telephone customer service skills • Attention to detail and able to understand the big picture • Ability to multi-task with excellent follow up skills and attention to detail • Strong problem-solving and analytical skills • Strong organisation and time management skills handling multiple tasks at Ｏnce
Copyright 2024 陕西星枫科技有限公司
陕ICP备18012436号
陕公网安备61011202000767
地址：陕西省西安市未央区未央路80号 EMAIL：1061941020@qq.com
ICP经营许可证:陕B2-20240222 人力资源证: 陕人服证字[2022]第0106003123号
Powered by PHPYun.
